Step 1

You will need to be logged into the POS and press the Manager button at the top of the POS screen. You will need to be logged in as a Manager or have a Manager put in their PIN.

Step 2

Once the Manager window is on the screen you will have to press the Refund button. When that is pressed a window will open up asking you for the Refund Reason. Select the reason.

Step 3

After the Refund Reason is selected the Order window on the left side will have the word “Refund” in the background. The following screenshot shows what this looks like.

You will now need to ring up the Items you wish to refund.

Step 4

Once the Items you wish to refund have been entered, they are in the Order window similar to a normal Order, you will need to press the Close Order button that is located at the bottom of the screen. When that is done a window will pop up asking you to select the Payment Type for this refund. Select the Payment Type and then the order will be refunded.

If nothing happens when you press Close Order you will need to Delete all of the items in the Order and then ring them up again. This should resolve this issue.