MSR not working

MSR not working

      The Magnetic Swipe Reader, MSR, on the POS will sometimes stop working. What this means is that when a card is swiped nothing happens. Before attempting to fix this issue you should check if the store is Online. You can do this in the Admin Portal in Home>Devices and select the location, on the Enter Employee Number screen it will say if the POS is Online or Offline in the bottom left corner next to the name of the POS, and when logged into the POS it will say if it is Online or Offline in the bottom right next to the green Menu button.

      If the store is Offline this is a problem with the network and not the MSR. Not all of the following steps need to be done to fix the issue. Steps 2 and 3 both have an equal chance of fixing the issue but it is recommended to do both Steps 2 and 3.

 
Step 1

Make sure the card is being swiped the correct way

                This is a common mistake. A good first thing to try is swipe the card with the magnetic strip facing the other direction.

Step 2

Clean the MSR

                The slot where the card is swiped can get dirty and this will prevent the card from being read. If you have a Cleaning Card this is the best option however other things work too. Alcohol wipes and       clean clothes will also work if run through the slot. It is not recommended to use water.

 
Step 3

Make sure the MSR is securely connected to the POS

                In order to confirm that the MSR is securely connected to the POS the back panel of the POS will need to be removed.

                Once the back panel is removed you will need to find where the MSR is plugged in. This is near where the MSR is attached to the POS. Once the port is found you will need to unplug the cable       and plug it back in. This will often make certain parts of the MSR light up.

 
Step 4

Restart the POS

                If Steps 1 and 2 are not successful it is recommended to restart the POS. The power button is under the green power light on the bottom right corner of the employee facing screen.

 
Step 5

Contact Brink

                If restarting the POS does not solve the issue of cards not being read when swiped Brink will need to be contacted.


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