This email will contain information on what a store should do when they receive their PAX A35, EMV chip reader.  

An ethernet cable will need to be connected from the red adapter attached to the PAX A35 to the switch. The switch should be a small black box labeled Monoprice. The PAX A35 should not be connected to the POS in any direct way and the ethernet cable that connects the POS to the switch should not be touched. 

Instructions come with the PAX A35 that will show how to connect the power adapter. This is easy and is very similar to using a power adapter for a laptop. If a store has any questions about this initial set up, they can call 888.909.8498. This is the PAX Support Line for Heartland. 

If this is a new unit, please be sure to contact a Brink technician to verify that software needed to run this device has been downloaded. 

Once the PAX A35 is properly set up, the IP Address needs to be obtained. To do this an employee at the store needs to do the following on the PAX A35: 

1. Tap the Top Right of the Broad POS app 

2.  Enter password 916860

3. Scroll down to the bottom and press exit.  

4. Enter password 916860

Once the IP Address is obtained they will need to send an email to support@charleys.com with their store number, brief description of what they want(“I am X from store number Y. I have successfully set up the PAX a35 and I need it added to my Register.”, and the full IP Address. We need the full IP Address in order to successfully add it to the Register in Settings Editor. An example of what the IP Address should look like is 192.168.0.91.

Once we add it in Settings Editor they will need to perform a test transaction to ensure that it is working. There is a chance that someone who is physically in the store will need to call Heartland or Brink to perform further troubleshooting to get the device working. Who should be called can be determined in the ticket. 

Thank you! 

To reset the password - https://posgateway.secureexchange.net/Hps.Exchange.PosGateway.Web/